Privacy Policy
Last Updated: January 15, 2025At Elite Advance On, we take your privacy seriously. This policy explains how we collect, use, and protect information when you interact with our puzzle mobile games and educational services. We've written this in plain English because privacy policies shouldn't require a law degree to understand.
Information We Collect
When you use our services or play our games, we collect different types of information. Some you give us directly, and some we gather automatically to improve your experience.
Personal Information You Share
- Contact details when you reach out to us - your name, email address, and any message content
- Account information if you create a profile - username, email, and preferences you set
- Payment information when you make purchases - though we don't store your full credit card details
- Communication records when you interact with our support team
Data Collected Automatically
Our games and website collect technical information to function properly and improve your experience. This happens in the background without you needing to do anything.
| Data Type | What We Collect | Why We Need It |
|---|---|---|
| Device Information | Device type, operating system, unique identifiers | To ensure games work properly on your device |
| Usage Data | Game progress, features used, time spent playing | To understand what players enjoy and improve gameplay |
| Location Data | Approximate location based on IP address | To provide region-appropriate content and language |
| Performance Metrics | Crash reports, load times, error logs | To fix bugs and optimize game performance |
How We Use Your Information
We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing and improving our services.
Core Principle: Your information helps us deliver better games and educational content. That's it. We don't sell your data to third parties or use it for purposes unrelated to our services.
- Operating and maintaining our games and website - the basics of keeping everything running
- Processing transactions and sending you relevant updates about your purchases
- Responding to your questions and providing customer support
- Analyzing how people use our games to make them more engaging and fun
- Sending occasional updates about new games or features, if you've opted in
- Protecting against fraud and maintaining security across our platform
- Complying with legal requirements under Thai law and international standards
Data Sharing and Third Parties
We work with a few trusted partners to deliver our services. When we share information, it's always limited to what's necessary and protected by strict agreements.
Service Providers We Work With
These companies help us operate our business but can only use your data for the specific services they provide to us:
- Cloud hosting providers who store our game data and keep servers running smoothly
- Payment processors who handle transactions securely - they follow strict financial regulations
- Analytics services that help us understand usage patterns without identifying individual players
- Customer support tools that let us respond to your questions efficiently
- Email service providers when we need to send you important updates
When Law Requires It
Sometimes we're legally obligated to share information with authorities. This only happens when required by Thai law or valid legal processes, such as court orders or government requests related to investigations.
Your Privacy Rights
Under Thailand's Personal Data Protection Act (PDPA), you have significant control over your information. Here's what you can do and how to do it.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Information
Update or fix any incorrect personal data. You can do this directly in your account settings or by contacting us.
Delete Your Data
Request deletion of your personal information. We'll comply unless we need to retain it for legal reasons.
Restrict Processing
Ask us to limit how we use your data in certain circumstances while maintaining essential services.
Data Portability
Receive your data in a structured format that you can transfer to another service provider.
Withdraw Consent
Revoke permission for data processing you previously agreed to, though this won't affect past processing.
To exercise any of these rights, send us an email with your request. We'll verify your identity and respond within the timeframes required by Thai law - usually within 30 days.
Data Security Measures
Protecting your information isn't just our legal obligation - it's fundamental to how we operate. We've built multiple layers of security into our systems.
- Encryption in transit using industry-standard TLS protocols for all data transmission
- Encrypted storage for sensitive information using AES-256 encryption at rest
- Regular security audits and penetration testing by independent security firms
- Access controls that limit who can view or modify data based on job requirements
- Secure authentication systems with password hashing and optional two-factor authentication
- Regular software updates and patch management to address known vulnerabilities
- Employee training on data protection practices and security protocols
- Incident response procedures if a security issue ever occurs
Despite our best efforts, no system is completely immune to security breaches. If we ever experience a data incident that affects your information, we'll notify you promptly as required by Thai law.
Data Retention and Storage
We don't keep your information longer than necessary. Different types of data have different retention periods based on their purpose and legal requirements.
Retention Periods
| Information Type | How Long We Keep It | Reason |
|---|---|---|
| Account Information | Until account deletion plus 90 days | To allow account recovery and resolve disputes |
| Transaction Records | 7 years from transaction date | Required by Thai tax and financial regulations |
| Support Communications | 3 years from last contact | To reference past issues and improve service |
| Usage Analytics | 18 months in identifiable form | To analyze trends while protecting privacy |
| Marketing Preferences | Until you withdraw consent | To honor your communication choices |
After these periods, we either delete your information or anonymize it so it can't be linked back to you. Our servers are located in secure data centers with physical and digital protections.
International Data Transfers
Some of our service providers operate from countries outside Thailand. When we transfer data internationally, we ensure appropriate safeguards are in place.
We only work with providers who meet international data protection standards equivalent to Thai PDPA requirements. This includes using standard contractual clauses approved by data protection authorities and ensuring adequate security measures.
Your data may be processed in countries including Singapore, Japan, and the United States where our cloud infrastructure and service partners operate. All transfers comply with Thai data protection law requirements.
Children's Privacy
Our puzzle games are designed for general audiences, but we take extra care when it comes to younger players. We don't knowingly collect personal information from children under 13 without parental consent.
If you're a parent and believe your child has provided us with personal information, please contact us immediately. We'll delete the information promptly. For players between 13 and 20 years old in Thailand, we encourage parental involvement in decisions about data sharing.
Cookies and Tracking Technologies
Our website uses cookies - small text files stored on your device that help us provide a better experience. You can control cookie settings through your browser.
Types of Cookies We Use
- Essential cookies: Required for the website to function - you can't disable these without breaking core features
- Performance cookies: Help us understand how visitors use our site so we can improve it
- Functionality cookies: Remember your preferences and settings for a personalized experience
- Analytics cookies: Provide aggregated usage statistics without identifying individual users
Most browsers accept cookies automatically, but you can modify your settings to decline them. Keep in mind that disabling cookies may affect your ability to use certain features of our website.
Changes to This Policy
Privacy practices evolve, and so does our policy. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect.
We encourage you to review this policy periodically. The "Last Updated" date at the top indicates when we last revised it. Your continued use of our services after changes become effective means you accept the updated policy.
Questions About Your Privacy?
If you have concerns about how we handle your information or want to exercise your privacy rights, we're here to help.
51 หมู่ 1 Lat Luang, Phra Pradaeng District,
Samut Prakan 10130, Thailand